NOVALINE Canada uses the information you provide to answer enquiries, consider professional projects and protect the website. This policy explains the information involved and the choices available to you.
Information submitted through forms
Depending on your enquiry, you may provide your name, email, business, phone number, city and province, activity type, estimated volume and project details. Optional fields are identified in the form.
This information is used to follow up on your request. Requesting a catalogue does not automatically subscribe you to advertising. Please avoid including sensitive information or unnecessary information about other people.
Technical information and security
The server and security measures may process technical data such as your IP address, browser, request time and response status. This supports website operation, troubleshooting and abuse prevention.
An essential session cookie may be used to protect forms. The website does not create user accounts or use advertising trackers or audience analytics.
Spam protection
The professional form uses Cloudflare Turnstile to distinguish human requests from automated traffic. It processes technical signals relating to the browser, connection and IP address.
For details, see the Turnstile Privacy Addendum: https://www.cloudflare.com/turnstile-privacy-policy/.
Maps and partner searches
The external map loads only when you choose to display it. Displaying it sends information to the map service, including your IP address, ordinary browser information and the map areas requested.
“Near me” asks your browser for location permission. You can decline and enter a city or postal code instead. Your location is used for a nearby search, not to track your movements.
The maps use OpenStreetMap data and services. Their privacy policy is available at https://osmfoundation.org/wiki/Privacy_Policy. Directions links open an external service according to your choice.
Who receives the information
Requests are forwarded to the team able to respond. Hosting, email and security providers may process information needed for their role. We do not sell information submitted through our forms.
Some providers operate infrastructure outside Québec or Canada. Their processing depends on the service and their data-protection commitments. You may ask us for details about the services involved in your request.
Retention and protection
Information relating to an enquiry is retained for the period needed to handle it, follow up and meet applicable obligations. It is then appropriately deleted when no longer required.
Access is restricted to people who need it. Website safeguards aim to reduce unauthorized access and abusive submissions; no transmission or storage system can be described as entirely risk-free.
Your rights and choices
You may request access to your information, corrections and, where the law provides, a copy in a usable format. You may also withdraw consent and request deletion, subject to obligations that justify continued retention.
Reasonable identity verification may be required before responding. Withdrawing essential information may prevent us from handling an ongoing enquiry.
Contacting us about privacy
Send privacy questions, requests or complaints to the person responsible for protecting personal information at NOVALINE Canada: info@novalinecanada.ca. Please include “Privacy” in the subject line.
We will review your request and respond in accordance with applicable requirements. You may also consult the Commission d’accès à l’information du Québec to learn about available remedies.
Changes to this policy
The displayed date identifies the current version. If website features or processing practices change, this policy will be updated to describe the corresponding practices.